ForexAImaster Inc. ("ForexAImaster," "we," "us," or "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you use our platform, website, and services. Please read this carefully.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you register, use our services, or contact us, including:
- Name, email address, and password
- Billing information (credit card numbers are processed by Stripe and never stored by us)
- Exchange API keys (stored encrypted at rest using AES-256)
- Trading preferences and strategy configurations
- Communications you send to our support team
1.2 Automatically Collected Information
When you use ForexAImaster, we automatically collect:
- IP address, browser type, and device identifiers
- Usage data such as pages visited, features used, and time spent
- Log data including error reports and performance metrics
- Cookie and tracking data (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our trading platform and services
- Execute trades on your behalf per your configured strategies
- Process payments and manage your subscription
- Send transaction confirmations, performance reports, and alerts
- Respond to your inquiries and provide customer support
- Detect, prevent, and investigate fraud, security incidents, and abuse
- Comply with legal obligations and enforce our Terms of Service
- Analyze usage patterns to improve platform performance and user experience
- Send marketing communications (only with your explicit consent)
We will never sell your personal data to third parties for advertising purposes.
3. Data Sharing & Disclosure
We do not sell, trade, or rent your personal data. We may share information with:
- Service Providers: Trusted third parties who assist in operating our platform (e.g., cloud hosting via AWS, payment processing via Stripe, email via SendGrid). These parties are contractually bound to maintain confidentiality.
- Exchanges: We transmit trade orders to connected exchanges on your behalf using your API keys. Only the minimum data necessary to execute trades is transmitted.
- Legal Requirements: We may disclose information if required by law, court order, or regulatory authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before this occurs.
4. Data Security
We implement industry-standard security measures to protect your data:
- AES-256 encryption for all data at rest, including API keys
- TLS 1.3 encryption for all data in transit
- SOC 2 Type II certified infrastructure
- Multi-factor authentication enforcement
- Regular third-party security audits and penetration testing
- IP whitelisting and anomaly detection for API access
No method of transmission over the Internet is 100% secure. While we use commercially reasonable means to protect your data, we cannot guarantee absolute security. In the event of a breach, we will notify affected users within 72 hours as required by applicable law.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for the platform to function. Cannot be disabled.
- Performance Cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
- Preference Cookies: Remember your settings such as dark/light mode and language.
- Marketing Cookies: Used only with your explicit consent to measure ad effectiveness.
You can manage cookies through your browser settings. Disabling certain cookies may impact platform functionality.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to certain processing activities, including marketing.
- Restriction: Request restriction of processing in certain circumstances.
To exercise any of these rights, contact us at support@forexaimaster.com. We will respond within 30 days.
7. Data Retention
We retain your data for as long as your account is active or as necessary to provide services. Specifically:
- Account data: retained for the duration of your account plus 90 days after deletion
- Trade history and logs: retained for 7 years for regulatory compliance
- API keys: deleted immediately upon account deletion request
- Marketing data: retained until you unsubscribe or request deletion
8. Children's Privacy
ForexAImaster is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly. If you believe a minor has used our platform, please contact us immediately.
9. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact: